Q: How do I cancel my membership?

A: Please go to the CCBill Customer Service Page to look up your membership info. Please have your email, subscription number or credit card number handy. Follow the easy instructions to cancel. If you have trouble, you can call CCBill 24 hours a day, 7 days a week, 365 days a year! USA Phone: 888.596.9279 or 480.449.7751

Q: How will billing be listed on my credit card statement?

A: Your billing is very discreet. It is listed as *FestMark. It will say nothing about the site name or what the site is.

Q: I lost my password! How do I get it again?

A: Please go to the CCBill Customer Service Page to look up your password info. Please have your email, subscription number or credit card number handy. If you have trouble, you can call CCBill 24 hours a day, 7 days a week, 365 days a year! USA Phone: 888.596.9279 or 480.449.7751. If you can't find it there, drop us an e-mail and I will reset your password. Tell me as much info as you can - what you think your ID and Password are if you have any idea.

Q: Something funky happened when I signed up and I wasn't able to choose an ID and Password. What do I do?

A: Just drop us an e-mail and include what you want your ID and Password to be and the e-mail address you used when you signed up. I'll take care of it for you. For fastest service, you can call CCBill 24 hours a day, 7 days a week, 365 days a year! USA Phone: 888.596.9279 or 480.449.7751.

Q: My ID and Password isn't working. Why?

A: Your ID and Password are case-sensitive. This is the most common reason why people have trouble entering the site. Be sure to enter them exactly as they are listed on your e-mail confirmation you got when you signed up. The site is protected by ServerGuard against fraud and password hacking. If you have shared your password with anyone and they are using it, you WILL be blocked from the site. If you are getting a Serverguard Error, please drop us an e-mail to get it worked out.

Q: How often is StraightFraternity.com updated?

A: We will update with a new video and photos every week.

Q: I'm having trouble viewing the videoclips. What am I doing wrong?

A: You need to have Quicktime installed to view the clips. It is the standard software for internet movies. Download it for free here, or get the latest version.

Q: I can't find my question or problem here? Who should I contact?

A: Drop us an e-mail with your question and we'll help you as best we can.